Wednesday, March 16, 2011

GE Profile Refrigerator Repair

This post is written to assist those who are trying to understand why their GE Profile Refrigerator is malfunctioning.


The problem was as follows. We have a GE Profile fridge, Model PSC23NGSA (from 2005) with the vertical side by side doors. ("French doors".) Neither the fridge or the freezer was staying cool. The fridge was making a clicking sound. Opening the doors, the display on the front was flashing "HRS".


We did some basic troubleshooting. Put the food into coolers to try and save it as well as clear the vents. We unplugged and plugged the fridge back in. We made sure it was not in demo mode. The thermostat had been replaced in the past so that rules that out.


Doing some web searches showed that this has happened to others as well. The failing part is the main board.  The exact part number for the replacement main board is WR55X10942.


The original board was recalled by GE on November 7, 2006. There was a letter that was sent out to technicians about this but not to customers. 


We called GE at 1-800-386-1215, option 3. We stated what the refrigerator was doing. We brought up the recall and stated we wanted this part.

Installing it was fairly straightforward for me. Below are the steps I used. Your experience may be different.


Tools required: socket wrench, 1/4 inch socket, needle nose pliers, light


Steps to replace board:
  • Unplug fridge from wall outlet
  • Move it to where you can get at cover plate
  • Remove cover plate using the socket wrench.  You'll see something like the picture.
  • Make a diagram or take pictures of which connectors went to what locations on the board
  • Unplug connectors. You may have to use the pliers.
  • Remove old board. It rests on these plastic standoffs
  • Put in new board
  • Plug in connectors into new board.
  • Move fridge back in to place
  • Plug into wall outlet


I found a parts diagram online. If you've ever swapped a motherboard in a computer, you can definitely do this. The instructions will walk you through it. If you have the model with the freezer on the bottom, one would cut some wires before installing. The instructions go over that as well. After you are done installing the board, it will take about 2 to 3 hours for the fridge to return to normal. This even in an empty fridge.


Overall, frustrating, but resolved now. Hopefully this will help someone else out there.

21 comments:

  1. I have a GE Profile side by side
    Model # PSW26PSTB SS
    I called the 1-800-386-1215, option 3
    Talked to a very nice lady who helped me.

    She said my particular GE Profile was not on the recall list. I know it's the same Motherboard problem as the recalled products. She said she could get me a discount on service and parts. But there was also an $80 initial service charge for diagnosis.
    So here's the thing... GE sells motherboard for $260+, so the half off discount makes it $130 which is what it would cost from Amazon.com and other places. I could also probably install it myself and save the cost of service too.
    When I explained this, she took off the $80 initial service charge.

    But I'm betting there's a lot of my models with same MB problem and GE will eventually have to recall and refund my service AND parts cost. So I'm going with the service call and see how much he charges and determine whether to do it myself or not.
    Thanks for the post Fire Shadow.
    I hope my experience helps others too.

    ReplyDelete
  2. I love reading through your post, I wanted to leave a little comment to support you and wish you a good continuation. Wishing you the best of luck for all your blogging efforts.
    Refrigeration Equipment

    ReplyDelete
  3. I have the same fridge and the board in mine went on fire. I have read hundreds of these complains on the web, to get action from the government you need to have a picture of the board burned up and report it to the fire department. They have to report it to the government and that should trigger a new recall. You can't have these things up against a wall and have them go up in flames. I posted a picture here.
    http://shutupandride.info/phpbb/viewtopic.php?f=12&t=176

    ReplyDelete
  4. Today I received a frantic call from my wife letting me know that our 6-year-old GE Profile died. I had to come home early only to confirm the fact of the warm refrigerator’s body. The only reassuring moment was the fact that nothing but indoor lights worked. It indicated to me that the problem was likely with the control board WKKT 0158-01-02. I removed it from the back of the fridge and checked electrolytic capacitors (there were a total of 14). Seven of them (all made in China by Nantung) appeared to be bad. All seven never die simultaneously, so the only thing strange was the fact that the refrigerator worked that long.
    After replacing the capacitors and reinstalling the control board, I plugged the fridge back in and it appeared to be resurrected.
    I am still going to call GM and complain.

    ReplyDelete
    Replies
    1. Echo Jerry's comment. I would have never thought to check the capacitors. Nor would I would know how. You may be on to something that it's bad caps. I know a few years back I was aware of motherboards that went out due to bad caps.

      Delete
  5. Same thing here: wife called, refrig dead, called a service tech, replaced the board for $325 total. Researched and found this post, called Richard's number but his voicemail said please call GE at 800-749-6629. I gave them my model and serial number and they said sorry but the recall program is limited to 5 years - and mine is about 6 years old. Story of my life...

    If Alex is still watching, how the heck did you know to check the 7 capacitors??

    ReplyDelete
  6. Wow!! Thanks a lot! I am really pleased to see your blog sharing such a nice and informative content. I am actually looking for something exactly like this! Thanks again
    Refrigerator Repair

    ReplyDelete
    Replies
    1. my fridge just died. we had the same exact problem. I called the first time and the lady said our fridge wasn't listed under the recall and advised me to just go ahead and set up a tech appt. She kept arguing that there was no "recall". Days later I came across your site and called the direct GE Refrigerator Recall # 800-749-6629 (instead of the standard customer number provided on the GE website). I was able to reach someone fairly quickly. Told her the situation and she looked it up. She said that yes, the motherboard recall was in effect, but is no longer active (it was for fridges 1-5 years within - mine was 6 years out). So she wasn't able to get it fixed for free but should could get 25% off our service and parts that would be charged. She seemed very personable and said she would follow up with me to see how the appt went. I have the guy coming in tomorrow so we'll see how it goes and how much $$ it will cost. Thanks a lot!!

      Delete
    2. Hi Cathy,

      You are welcome. Oddly enough, I don't think I called the GE # from their website; just the one you'd called. They are really responsive. I guessing because GE is so big dept. "A" doesn't talk to dept. "B". As far as costs, the WR55X10942 main control board sells for $90 on Amazon at this time. A service tech will probably bill you for an hour of his time. I would not pay for more than that though.

      Thanks for the encouragement. It's nice to know that my experience can help others.

      Delete
  7. I have a model PSC25PSTA SS. The defroster has stopped working and I am told by my insurance company that it requires an aftermarket repair kit-which the insurance does not cover. Can anyone tell me if this unit was recalled? Nothing on the website states it is.

    ReplyDelete
    Replies
    1. Hi Djonovich,

      I looked; Model PSC25PSTA SS is not listed in the copy of the letter that was sent out.

      See Dan's post dated Aug. 10 2011 above. To it I would add the following. If you are capable and willing, take the panel off yourself. Then see if the part number is the same. If so, I would give GE a call as your unit may be under a different recall I'm not aware of. If not, then one decides if ordering the part and swapping it in will resolve the issue. In my case, it did.

      Hate to hear about the broke fridge. I've been there.

      Delete
  8. Great info and thank you for posting. This is my second GE fridge to die in 10 years. First went up in flames (but self extinguished) and now I have my GE Profile PSG25SGSBCSS flashing HRS on the display. It has struggled to get the freezer and fridge down to temp for the past month and finally died. Can I assume that WR55X10942 will fit in my fridge too? I have basic tools so was going to attempt to install it myself - looks relatively simple.
    Thanks again and appreciate the info.

    ReplyDelete
    Replies
    1. Also just found this http://www.youtube.com/watch?v=9dPDW0hlja8

      Delete
    2. Hi Mick,

      I did not see that particular model # on the recall letter. Once you take the cover plate off, you should be able to see what board you have. If it is WR55X10942, call GE and ask them about it. Hopefully they'll send you a free replacement. Or at least discount it as you are doing the work yourself.

      BTW, that youtube video is dead on. Glad I could help!

      Delete
    3. Thanks Fire Shadow, part arrived yesterday (ordered from eBay - Texas supplier), took 2 mins to fit but all fired back into life immediately. Fridge and freezer now down to temp with only thing not right being temperature now showing in farenheight not Celsius. Basic conversion has them set correctly so if this is the only thing not right, i'm super happy to have my fridge freezer working again for such a cheap fix.
      Thanks for the original post, extremely helpful and saved me lots in call out fees and fitting costs to diagnose and rectify.

      Delete
  9. This comment has been removed by the author.

    ReplyDelete
  10. HOLA! Shadow, mi nombre: petter peñas, tengo el mismo prblema con, PSW26PSTB SS I, nesesito la placa original de este modelo PSW26PSTB SS. si me puedes ayudar en eso telo agradesco, Gracias.

    ReplyDelete
    Replies
    1. Hi Petter,

      I'm using a poor translation of your comment. If I'm understanding correctly, your fridge is doing the same thing. See Mick's post above. If GE is unwilling to help you, other have bought the board off Ebay. After doing so, he reported good results. Hope this helps!

      Delete
  11. This comment has been removed by the author.

    ReplyDelete
  12. Thanks for sharing. A to z appliance Inc. provides dryer repair service in US. It is very much affordable and repairing quality is also very good. So opt for its services and see the difference.

    ReplyDelete
  13. Just e-mailed GE, as my refrigerator keeps running too cold. Did some research on the web and found out that the models a year after mine had the motherboard on recall. GE wanted me to buy the motherboard at their employee discount price. I explained that it is obvious that they have had problems with the mother boards in newer models, so they are now sending the part at no charge, even though my fridge is older than the recall. Great customer service. Be persistent and it may work for you!

    ReplyDelete