The problem was as follows. We have a GE Profile fridge, Model PSC23NGSA (from 2005) with the vertical side by side doors. ("French doors".) Neither the fridge or the freezer was staying cool. The fridge was making a clicking sound. Opening the doors, the display on the front was flashing "HRS".
We did some basic troubleshooting. Put the food into coolers to try and save it as well as clear the vents. We unplugged and plugged the fridge back in. We made sure it was not in demo mode. The thermostat had been replaced in the past so that rules that out.
Doing some web searches showed that this has happened to others as well. The failing part is the main board. The exact part number for the replacement main board is WR55X10942.
The original board was recalled by GE on November 7, 2006. There was a letter that was sent out to technicians about this but not to customers.
We called GE at 1-800-386-1215, option 3. We stated what the refrigerator was doing. We brought up the recall and stated we wanted this part.
Installing it was fairly straightforward for me. Below are the steps I used. Your experience may be different.
Tools required: socket wrench, 1/4 inch socket, needle nose pliers, light
Steps to replace board:
- Unplug fridge from wall outlet
- Move it to where you can get at cover plate
- Remove cover plate using the socket wrench. You'll see something like the picture.
- Make a diagram or take pictures of which connectors went to what locations on the board
- Unplug connectors. You may have to use the pliers.
- Remove old board. It rests on these plastic standoffs
- Put in new board
- Plug in connectors into new board.
- Move fridge back in to place
- Plug into wall outlet
I found a parts diagram online. If you've ever swapped a motherboard in a computer, you can definitely do this. The instructions will walk you through it. If you have the model with the freezer on the bottom, one would cut some wires before installing. The instructions go over that as well. After you are done installing the board, it will take about 2 to 3 hours for the fridge to return to normal. This even in an empty fridge.
Overall, frustrating, but resolved now. Hopefully this will help someone else out there.